If repair or restoration (replacement) of the product is not possible, the equivalent value of the product will be refunded.
The warranty period starts on the date of product sale and extends with the period of time elapsed from the date when the consumer indicated the product damage up to the date of its compliant return.
The service provider (manufacturer) has the obligation to repair or restore/replace the product within a reasonable period of time, agreed in writing by the seller and the buyer.
The seller undertakes to respond to complaints within maximum 15 working days.
The buyer is obliged to use the product and maintain it in compliance with the instructions/recommendation set out below and made known at the time of purchase.
Maintenance/repair of DeGEORGIA Diamonds jewellery
The jewel in the process of maintenance or repair may undergo the restoration operation.
As a result of any intervention, the objects may suffer weight losses directly proportional to the volume and degree of wear and tear!
The seller undertakes to respond to complaints within maximum 15 calendar days.
The service provider (manufacturer) has the obligation to repair or restore/replace the product within a reasonable period of time, agreed in writing between the seller and the buyer.
The characteristics of the jewel are set out in the quality certificate.
Costs of repair/maintenance:
Repairs that need restoration: –10% technological loss from the weight of the old jewel; the resulting weight will be deducted from the weight of the restored jewel and will be multiplied by lei 356 18k gold, respectively lei 278 14k gold
Manual labour lei 70/GR; The cost of replaced stones is added, where applicable!
Jewel that requires rhodium plating lei 15/GR
Replacement of the earring rod lei 70/rod
Chain soldering lei 70; the key is not to be repaired! It may be only replaced! (lei 329/GR 14 K, RESPECTIVELY lei 422/GR 18 K)
Cord replacement: simple lei 15; braided lei 35
Charge for manual labor for disassembly/reassembly of stones for each jewel.
We do not take responsibility for breaking or damage of stones and pearls during their cleaning process.
Their manufacturer is Sc Diamonds Business SRL, established in Oradea, 14 Valea Drăganului street, Bihor county.
The timeframe for restoration, repair, cleaning and any other intervention on the product, considering that the jewel is handmade and contains natural precious stones, will be indicated to the customer after analysing the product and establishing the degree of difficulty in each case.
The communication means by which additions or changes may be performed to the above-stated facts are: E-mail, WhatsApp, SMS or other ways by which written communication with the customer is possible.
We do not recommend wearing jewellery when: sleeping, bathing (home, pool, sea, hot water, etc.), changing your clothes, doing sports or any other physical activity during which you can hit or damage the jewel.
We do not recommend wearing rings and wedding rings when: doing household chores (washing children, dishes, clothes, pets, etc.), gardening activities (digging, weeding, watering, herbicides) or any other activity that may expose the ring/wedding ring to severe, thermal shocks or chemical, petrochemical or cosmetic substances.
Pearls, coral, mother of pearl, ivory, nacre, wood, leather are organic materials – jewellery containing any of these materials, should be protected from cosmetics, chemicals, petrochemicals, heat sources, thermal shocks.
Furthermore, the jewel containing rubber parts loses its elasticity if it comes in contact with cosmetic sprays or any other petrochemical product.